Over the past Century and longer, CII has been playing a proactive role in India's developmental process, by integrating its functioning with the needs of the economy and industry. With the winds of liberalization, privatization and globalisation sweeping across the world, CII felt the need to support the Indian industry in enhancing its competitiveness through the Quality route. This led to the birth of the Total Quality Management Division (TQMD), heralding the Quality journey of CII in the mid eighties. Over the years, the TQMD has evolved into its current-day form, the CII-Institute of Quality (CII-IQ).

CII-IQ has pioneered the introduction of new management approaches, systems, methodologies and tools & techniques to support the Indian Industry in improving competitiveness. In the last two decades the portfolio of services offered has grown to cover the following

• Quality Management System
• Quality Tools & Techniques
• Quality Assurance
• Lean-Six Sigma
• Total Quality Management (TQM)
• General Management
• The Excellence Model & the Award
• Legal Metrology
• Total Productive Maintenance (TPM)
• Measurements

CII-IQ has played an important role in synthesizing the key learning from different approaches and deploying these effectively in Indian industries, for which it has won the appreciation from leading Quality Gurus.

CII-IQ has also taken the lead in promoting the innovative "Cluster approach" that combines TQM, TPM and Lean principles and practices which has been used very effectively to improve the competitiveness of small and medium enterprises.

CII-IQ has customised its services to meet the specific needs of different sectors of the economy viz

• Manufacturing
• Food
• Education
• Bio & Pharma
• Governance
• Retail
• Healthcare
• Services

CII-IQ has forged alliances with several leading organizations in the world to bring the best practices to India. It started its partnership journey with Japanese Union of Scientists & Engineers (JUSE) and, over the years, this relationship has strengthened and helped several organizations in their TQM journey and also won recognition for them through award of the Deming Prize and the Japan Quality Medal. India has the largest number of Deming Prize winning companies in the world, outside of Japan.

Entering its third decade of service to the industry, the CII-IQ looks forward to playing a significant role in the development of a more vibrant and dynamic Indian Industry and Indian managers, who will, in turn, play a dominant role in the global economy.