Over several decades, quality philosophy as evolved from “Inspecting the Quality into the Product” to “Right the first time” and building “Robust Products and Processes” which finally lead to a “Zero Defect” output.

While various quality gurus propagated different approached, the key objectives of the programs remained quite similar. Lean Six Sigma is one of the philosophy which addresses some of the key requirements in today’s environment

• Business Results and Breakthrough Improvements
• Data Driven with Application of Right Tools
• People Involvement and Capability Building
• Structured Execution and Review Mechanism

CII Institute of Quality focuses on customising the approach to the specific industry requirement and builds capability to ensure sustained results.

We initiated support to industry on the subject almost a decade back and since then serviced 200 organisations and certified 220 Black Belts.

Offerings / Services

Some of the training programmes offered by CII Institute of Quality are

• Training & Certification for Lean Practitioners & Lean Experts for Manufacturing, Support Functions and Service Industry
• Workshop for Product & Process Design & Development using Robust Engineering approach
• Lean Six Sigma Green Belt
• Six Sigma Black Belt Certification
• Workshop for Champions

We also provide end to end solution to our clients on deployment of Lean and Six Sigma practice organisation wide.

Our client list includes Large Multinationals, Public Sector Organisation and SMEs. The effort have resulted in results like

• Reduction in Customer Complaints by 1/3rd
• Improvement in First Time Right to near 100%
• Reduction in Power Consumption by 20-30%

Six Sigma Conference & Competition

An Annual Conference and Competition on Six Sigma is conducted to share the best practices and recognise the teams who have adapted this approach and delivered results for their respective organisations.

This year the final event was held at Bangalore, where 20 companies which were short listed through the regional rounds made presented. (Regional level 50 companies participated) The competition was held in 3 broad categories.

Category 1 : Lean Improvement - Manufacturing Organizations

Category 2 : Process Improvement

Category 3 : Quality Improvement Continuous and Bulk Organizations

Category 4 : Quality Improvement Discrete Manufacturing Organizations

This year we have also introduced special focus on Service Industries (Banks, Insurance, Retail...), keeping in mind the unique nature of business and need to solve the issue at faster pace. The service industry programs are focus on

• Improving Straight Throughput
• Time to Market/Product Design/Complexity Reduction
• Service Quality/Risk & Controls
• Resource Optimisation/Efficiency/Effectiveness

*Winners of Competitions (previous years)

The deployment approach is

• Identify the target group (Pilot Area)
• Senior management workshop to prioritise on focus areas/projects and agree on success criteria
• Deployment and Project Execution (Diagnose, Design, Pilot, Implementation (Long Term & Short Term) through two phase training
• Phase – I – 3 Days (Define and Diagnose)
• Phase – II – 2 Days (Design and Deploy)
• Project completion and certification through mentoring