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Business Excellence Maturity Assessment Programme

PHASE 1 - Initiating Excellence

Organizations initiating Business Excellence through a baseline assessment

Process steps

A 2 day dip-stick assessment by two Assessors interacting with key personnel of the organization to understand process and performance maturity.

This would involve a walkthrough of Business, Support and Management processes with the associated results based on excellence framework requirements. This category of assessment does not require any formal documentation.


Baseline score of organizational maturity on a 1000 point scale Prioritized action plan and roadmap with milestones


CII will facilitate Organizations to progress on the suggested roadmap through hand holding visits, customized training through appropriate frameworks.

On completion of this phase, Organizations can progress to the Internalizing Phase. Initiators would generally take 12 - 15 months to move to the next phase.

PHASE 2 - Internalizing Excellence

Organizations who have traveled on the journey of Excellence on any Framework

Process steps

Assessors with rich industry experience will interact with all functions of the organization considering the Business Strategy and Operating Context, to identify key strengths and opportunities for improvement. There are two categories to opt as given below.

Document less Assessment Minimal documentation 20 - 30 page Format
3 day Assessment 3 day Assessment
2 Assessors 4 Assessors
Recognition Silver: Score of 300 & above Recognition Silver: Scores between 300- 399 Gold: Scores 400 & above

These category of Assessments do not fall under the Award Scheme. However, Organizations will be felicitated based on the score obtained under the relevant category. Companies running their own internal assessments can also opt for recognitions when the assessments are administered by the CII IQ team. Assessment can be based on any Excellence framework.


  • Action oriented Management Report
  • Way forward with Milestones

PHASE 3 - Recognizing Excellence

Organizations challenging the CII EXIM Bank Award for Business Excellence

Process steps

Submit 75 page document as per CII EXIM Bank Award for Business Excellence application guidelines. Six Assessors with rich industry experience will interact with functions of the Organization considering the Business Strategy and Operating Context to identify key strengths and opportunities for improvement.


Sub Criteria wise Report aligned to Excellence Model as per the guidelines of the CII Business Excellence Awards.

PHASE 4 - Exemplar of Excellence

All erstwhile Prize and Award winners of the CII EXIM Bank Award for Business Excellence from 1994 (Excluding 2017 edition winners) can participate under the Exemplar of Excellence category.

The Assessment would be a 2 Assessor, 4 manday effort where two Senior Industry members will interact with the applicants to assess thier continued journey of Excellence on Key themes and Stakeholder focus. There are no formal documentation requirements to apply under this category. The recognition would require the Applicant to demonstrate Stakeholder focus, Excellence attributes and scoring beyond the threshold levels.

To Apply Contact

N Deep Sudha S K R Shivakumar P M Krishnan
Director Deputy Director Principal Counsellor & Deputy Head
Business Excellence
Principal Counsellor
Business Excellence
+91 9845353135 +91 9886493998 +91 9980565367 +91 9632661888


Business Excellence
Upcoming Training Programs

Wed 11 to Fri 13 Sep, 2019, Bangalore

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CII - Institute of Quality

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