email   phone 91-80-23289391   +91-80-23289391

Workshop on Global 8D “Problem Solving Technique”

CII-Institute of Quality is pleased to announce its two days training on “Global 8D-Problem Solving Technique” on 29-30 May 2017 in Gurgaon, with Certification of Participation being given at the end of the Workshop.

In the early 1990's, Ford Motor Company introduced a standardized set of steps to be followed in solving problems by quality improvement teams within the company. These eight step process of problem solving is known as 8D (Eight disciplines) and is by far the most common disciplines used and accepted by most industries today and is a Powerful Tool.


8D is a problem-solving methodology for product and process improvement. It is structured into eight disciplines, emphasizing multi disciplinary team (MDT) synergy as teams as a whole, are better and smarter than the quality sum of the individuals. Each discipline is supported by a checklist of assessment questions, such as "what is wrong with what", "what, when, where, how much".

On completion of workshop Participants should:

  • Be able to understand concepts of Problems Solving and Improvement
  • Understand Project Selection methodology
  • Understand: Rational Approach of Problem Solving Process (8-D)
  • Understand method of application of Seven QC Tools in 8-D
  • Understand effective application of QC Tools in 8-D
  • Practice application of QC Tools in 8-D
  • Understand : How to handle and manage different situations during actual problem solving

Course Structure:

  • General overview & understanding of Problem Solving Concept
  • General understanding of Logical steps of 8-D
    • D1: Form Team
    • D2: Describe the Problem
    • D3: Contain Symptoms - Implement and Verify Internal Actions
    • D4: Find and Verify Root Causes
      • Creative Thinking
      • Cause and Effect Diagrams
    • D5: Select Permanent Corrective Actions
      • Decision Making
      • Decision Making Exercise - Selecting a Home
    • D6: Implement Permanent Corrective Actions
    • D7: Prevent System Problems
    • D8: Closure and Team Congratulation
      • Exercise-1
  • Chapter-3 : QC tools – Detailed discussion
  • Chapter-4 : Application of QC tools in logical flow of problem solving
    • Exercise-2
  • Individual Exercises and discussion on actual case studies from automotive supply chain.
  • How to manage in different situations during case studies and apply 8D in work place.

Target Audience

  • Personnel involved in the continual improvement activities
  • Customer Representative
  • Managers
  • Senior Managers
  • Supervisors, Engineers
  • Shop Floor operators


The programme will be conducted by Mr Virender Singh, Sr. Counsellor–QMS, CII. Mr Virender has a rich experience of 21+ years in the Automobile Industry, specifically in Quality Assurance, Quality Management System, Supplier Development, New Product Development and Manufacturing. He is a Certified Lead Auditor for ISO9001 and a Six Sigma Black Belt. He has hands on experience of heading Quality Assurance Departments and as has been a Management Representative for Japanese, European and UK based MNCs in India.

He has established and implemented world class QMS, EMS and IMS system in multiple automotive companies, many of which have started as Green Field Projects. Mr Virender is also a certified Master Trainer for ZED (Zero Effect Zero Defect) certification scheme implemented by the Ministry of MSME, Govt. of India. He has imparted pan-India ZED Assessor training programmes to Certification Body Auditors.

A seasoned quality professional with experience in Problem Solving through systematic approach and Continual Improvement through PDCA approach, he has imparted various trainings on Core Tools i.e. APQP, PPAP, SPC, FMEA and MSA etc. as well as on Internal Auditor Training for QMS (ISO 9001 & IATF 16949) and EMS.

Dates / Schedule of Sessions: 29-30 May 2017

29 May 2017 Registration - 9:15 am – 9:30 am
29 – 30 May 2017 Sessions - 9:30 am to 5:30 pm

Participation Fees (on non-residential basis)

CII Members -  Rs 8,000/- (+ Service Tax as applicable)
Non Member  Companies -  Rs 9,000/- (+ Service Tax as applicable)

Advance payment of fees is to be drawn in favor of “CII-Institute of Quality”. A discount of 10% will be admissible on three or more nominations from an organization. Participation fees is non-refundable/ non-adjustable against any other programme of CII, but change in nomination(s) is accepted.

Registration: Since the number of participants will be limited to 20, early registration for the course will ensure your participation.

For Registration or more details, pls do contact.

Ms Parinita Singh @; +91-8010566340
Mr Varun Gogia @; +91-9871098716.

Quality Management Systems
Upcoming Training Programs

No upcoming programs


CII - Institute of Quality

icon 1Near Bharat NagaraII Phase Magadi Main Road

icon 1Vishwaneedam P.O. Bengaluru 560091

icon 2 91-80-23289391

icon 3

Upcoming Training Programmes Business Excellence Quality Management Systems Education Excellence Lean Six Sigma BE Training Programs TPM Training Programs QMS Training Programs Edu. Excellence Training Programs LSS Training Programs