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Business Excellence Maturity Assessment Programme 2020

Phase 1 : Initiating Excellence

Organizations initiating Business Excellence through a baseline assessment

Process Steps

A 2 day dip-stick assessment by two Assessors interacting with key personnel of the organization to understand their process and
performance maturity.

This would involve a walkthrough of Business, Support and Management processes with the associated results based on excellence framework requirements. This category of assessment does not require any formal documentation.


  • Baseline score of organizational maturity on a 1000 point scale
  • Prioritized action plan and roadmap with milestones


CII will facilitate Organizations to progress on the suggested roadmap through hand holding visits, customized training through appropriate frameworks.

On completion of this phase, Organizations can progress to the Internalizing Phase. Initiators would generally take 12 - 15 months to move to the next phase.

Recognized for Adoption of Excellence @ CII Business Excellence Conclave



Phase 2 : Internalizing Excellence

For Organizations on the journey of Excellence on any Framework

Process Steps

Assessors with rich industry experience will interact with all functions of the organization considering the Business Strategy and Operating Context, to identify key strengths and opportunities for improvement. There are two categories to opt as given below.


These category of Assessments do not fall under the Award Scheme. However, Organizations will be felicitated based on the
score obtained under the relevant category. Companies running their own internal assessments can also opt for recognitions when the assessments are administered by the CII IQ team. Assessment can be based on any Excellence framework.


  • Action oriented Management Report
  • Way forward with Milestones
  • Criteria wise report of strengths and key opportunities for improvement aligned to Excellence Framework requirements
Silver / Gold Category Recognitions @ CII Business Excellence Conclave



Phase 3 : Recognizing Excellence

Organizations challenging the CII EXIM Bank Award for Business Excellence

Process Steps

Submit 75 page document as per CII-EXIM Bank Award for Business Excellence application guidelines. A Team of 5 - 6 Assessors with rich industry experience will interact with functions of the Organization considering the Business Strategy and Operating Context to identify key strengths and opportunities for improvement. The Award is based on the EFQM Excellence Model.


Sub Criteria wise Report aligned to EFQM Excellence Model as per the guidelines of the CII Business Excellence Awards. For further details contact CII IQ Business Excellence Desk. or log on to

Recognitions Levels

Any Applicant scoring above 600 will qualify for an Award

Applicant scoring 500 - 599 will be commended for Platinum

Applicant scoring 400 - 499 will be commended for Gold Plus

* In addition to the Award, a Jury Special Commendation will be awarded to Applicants meeting the Role model requirements laid down by the Jury time to time.



Phase 4 : Exemplar of Excellence

All Prize & Award winners of the previous editions of the CII EXIM Bank Award for Business Excellence till year 2018 can apply for the Phase 4 recognitions. Recognitions will be forthe categories of “ Sustained Excellence “ / “Exemplar of Excellence”. For further details, contact the Award admin ofce of CII at

The Assessment would be a 2 Assessor, 4 manday effort where two Senior Industry members will interact with the applicants to assess thier continued journey of Excellence on Key themes and Stakeholder focus. There are no formal documentation requirements to apply under this category. The recognition would require the Applicant to demonstrate Stakeholder focus, Excellence attributes and scoring beyond the threshold levels.

Phase 3 and Phase 4 Recognitions @ The Quality Summit in November

Business Excellence
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