email   phone 91-80-23289391   +91-80-23289391


Introduction :

This three-day training is aimed at developing skills for assessing the effectiveness of various management approaches and its implementation for achieving Excellence. The course is designed based on the Award winning case study aligned to the EFQM Excellence Model. The Assessors of the European Excellence Award and the CII-EXIM Bank Award for Business Excellence are also trained through similar case studies. The programme addresses issues faced by Business Managers in the current business scenario covering issues such as Risk Management, Innovation, Organizational Agility, Sustainability, Work Life Balance, Sustaining Superior Results etc. This programme addresses these topics through the EFQM Excellence Framework.

Course Takeaways :

  • Get empanelled as an assessor for various categories of assessments conducted by the Business Excellence vertical of CII IQ
  • Get trained as an Assessor and Facilitator for driving change initiatives
  • RADARise your processes to move towards benchmark levels

Course Topics :

  • The Excellence Model – an Integrated view
  • Fundamental Concepts of Excellence
  • Integrating Assessment with Business Planning and Improvement
  • EFQM Excellence Model 2013
  • Application of RADAR (Evaluation & Implementation Tool)
  • Case study based learning and application

Target Audience :

CEOs, COOs, Heads of Corporate Planning / Business Development, Functional/Departmental Heads, TQM Coordinators and Senior Managers.

Faculty Profile :

The programme would be conducted by the Principal Counsellor of CII, who have over two decades’ of Industry experience coupled with Management Consulting across different sectors. They have worked with a wide variety of large and small, public and private organizations. In their career they have been associated with diverse companies helping business transformation and change initiatives, strategy management, productivity, quality and supply chain improvement initiatives etc.

The CII Counsellor have also led several assessments of large, medium and small organizations against International Excellence Frameworks.

Fee :

Members : INR 42000 + 18% GST
Non Member : INR 45000 + 18% GST

Pre registration & online payment is Mandatory

Delegate Fee is non-refundable, however change in nominations are accepted

Registrations close by 31 May 2019


Registration Contact :

Sudha S, +91 9886493998,;


For technical queries contact,

K R Shivakumar, + 91 9980565367,
Krishnan P M, + 91 9632661888,



Business Excellence
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CII - Institute of Quality

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icon 2 91-80-23289391

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