email   phone 91-80-23289391   +91-80-23289391

Performance Excellence Healthcare Assessor Training Programme


This three days training is aimed at developing skills for assessing the effectiveness of various healthcare management approaches and its implementation for achieving Healthcare Excellence. The course is designed based on the Award winning case study aligned to the Baldrige Excellence Framework. The Assessors of the CII Award for Healthcare Excellence based on Baldrige Excellence Framework are also trained through similar case studies. The programme addresses issues faced by healthcare professionals in the current competitive business environment covering issues such as innovation, economic sustainability, work life balance, sustaining superior results, organisational onal agility etc. This programme addresses these topics through baldrige excellence framework.



  1. Get empanelled as an Assessor for various categories of assessments conducted by Business Excellence Healthcare Department.
  2. Get trained as an Assessor and Facilitator for driving change initiatives
  3. To be enabled in refining and improving practices and performance for achieving higher level of excellence


Target Audience

CEOs, Medical Directors, Medical Superintendents, COOs, Clinicians, Heads of Corporate Planning / Business Development, Functional / Departmental Heads, Senior Quality Professionals, Senior Managers



CII Members: INR 24000 + 18%GST
Non Members: INR 26000 + 18% GST



Mandakini Pawar - +91 98108 17820,

Sudha S - +91 98864 93998,

Business Excellence
Upcoming Training Programs
Two Day Workshop on Building A Customer Centric Culture

Thu 13 to Fri 14 Jun, 2019, Mumbai

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Performance Excellence Healthcare Assessor Training Programme

Fri 26 to Sun 28 Apr, 2019, New Delhi

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Wed 19 to Fri 21 Jun, 2019, Mumbai

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2 Day Workshop on Malcolm Baldrige Framework for Performance Excellence

Tue 21 to Wed 22 May, 2019, Bengaluru

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CII - Institute of Quality

icon 1Near Bharat NagaraII Phase Magadi Main Road

icon 1Vishwaneedam P.O. Bengaluru 560091

icon 2 91-80-23289391

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