email cii-iq@cii.in   phone 91-80-23289391

cii-iq@cii.in   +91-80-23289391

Two Day Workshop on Building A Customer Centric Culture


Customer Focused Excellence is a value that is embedded in the beliefs and behavior of high performing and sustainable organizations. Customer is the center to all that they do for the organizations that have institutionalized appropriate systems and practices for transitioning into a Customer Centric Organization. Over a period, 'Customer First Approach'  has become an obsession across the value chain for delivering superior experience to the customers.

Aiming to promote enhanced adoption of the customer centric culture across the organizational value chain, CII IQ is pleased to announce the launch of the two day workshop on "Building Customer Centric Culture"

KEY FOCUS AREA

  • Changing Customer Space - Needs and Expectations
  • Customer Focused Strategy
  • Product/service experience to Total Experience
  • Progressing from Process Excellence
  • Customer Life Cycle
  • Leveraging Technology
  • Building Blocks for a Customer Centric Culture
  • Steps to Develop Organization wide Customer Centric Culture

 

TAKEAWAYS

Participants will understand

  • Impact of Value Chain Experience
  • Customer Life Cycle
  • How Brand plays a role in Setting expectations
  • Customer expectation in different contexts
  • Building blocks of Customer Centric Organization
  • Service Orientation
  • Measuring and improving the progress
  • Continuous improvement steps

 

WHO SHOULD PARTICIPATE

Senior Leaders from : Marketing, Sales, Service, Product Development, Quality, Strategy, Operations, Supply chain, HR, Finance, ie., all Functions impacting & influencing the customer experience

 

FEE

INR 20000/- Plus GST

 

CONTACT

Sudha S, +91 9886493998, sudha.s@cii.in
N Deep, +91 9845353135, n.deep@cii.in

Business Excellence
Upcoming Training Programs
Two Day Workshop on Building A Customer Centric Culture

Thu 13 to Fri 14 Jun, 2019, Mumbai

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ASSESSOR TRAINING PROGRAMME FOR BUSINESS EXCELLENCE

Wed 19 to Fri 21 Jun, 2019, Mumbai

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CONTACT US

CII - Institute of Quality

icon 1Near Bharat Nagara, II Phase Magadi Main Road

icon 1Vishwaneedam P.O. Bengaluru 560091

icon 2 91-80-23289391

icon 3 n.deep@cii.in

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