Customer Focused Excellence is a value that is embedded in the beliefs and behavior of high performing and sustainable organizations. Customer is the center to all that they do for the organizations that have institutionalized appropriate systems and practices for transitioning into a Customer Centric Organization. Over a period, 'Customer First Approach' has become an obsession across the value chain for delivering superior experience to the customers.
Aiming to promote enhanced adoption of the customer centric culture across the organizational value chain, CII IQ is pleased to announce the launch of the two day workshop on "Building Customer Centric Culture"
KEY FOCUS AREA
Participants will understand
WHO SHOULD PARTICIPATE
Senior Leaders from : Marketing, Sales, Service, Product Development, Quality, Strategy, Operations, Supply chain, HR, Finance, ie., all Functions impacting & influencing the customer experience
INR 20000/- Plus GST
Sudha S, +91 9886493998, firstname.lastname@example.org
N Deep, +91 9845353135, email@example.com