Having no problems is the biggest problem of all. View the problems not as a negative but as a “Kaizen opportunity in disguise.” Whenever problems arise, encourage to investigate the problem at the source and to ask 'why' five times about every matter. In a series of events, where people are involved, mistakes happen. Involving people, machines, environment, measurements, materials, methods undoubtedly, mistakes will happen. What typically happens in response to mistakes is that blame is thrown around, which builds resistance, then communication fails which could lead to project failure. The better approach is to identify the root cause of mistakes and attacking that, instead of what might be perceived as the cause: Perceived causes are most likely symptoms and not the root cause, in which case the problem was never really solved. This approach, more rigorous and long-lasting, to solving problems is called Root Cause Analysis. A Root Cause is a process factor which directly defines the reason for the problem when it is present and is having an influence on the process and its output.
Symptom, Cause, Root Cause, Effects, Quantifications
Who Should Attend?
The workshop is meant for engineers/ managers from planning, manufacturing, quality and service charged with the responsibility of both reactive and proactive problem solving in their own functional areas as well as across functions, design and development, sales and marketing. Automobile, aerospace, med equipment's, railways, manufacturing sectors.