Overview

CII Institute of Quality has been promoting the cause of Quality over the last two decades through several initiatives. Confederation of Indian Industry now leverages the Baldrige Excellence Framework with an objective of enhancing the competitiveness of Indian Industry, to worldclass level. Baldrige Excellence Framework will strengthen the Indian Healthcare Industry, their management systems, practices and capabilities to enhance and sustain their competitiveness and become world-class organisations. Several Healthcare organisations both from private and public sectors have adopted the Excellence Model as a framework for the holistic management and greatly benefitted by participating in the award assessment process.

Healthcare organisations form the backbone of Indian economy and play an important role in its socio-economic growth. Besides being an important entrepreneurial engine, they are the largest employment generator.

However, to sustain the competitiveness in the highly competitive local and global markets, Healthcare organisations need to develop their capability in other important areas of management e.g., patient experience, strategic planning, financial management, leadership and people. Healthcare organisations need to establish appropriate management framework, with clear purpose to build this capability. The Excellence Model provides a practical and holistic tool to achieve this objective.

Awards

CII Healthcare Excellence based on Baldrige Excellence Framework

The Indian Healthcare Industry is currently experiencing tremendous growth with unprecedented opportunities and challenges. CII is looking forward to supporting the industry as it braces to engage with and leverage these prospects.

CII has launched CII Award for Healthcare Excellence based on internationally recognised Baldrige Excellence Framework in September 2018. Participating in the CII healthcare excellence programme will benefit Indian healthcare organisations in many ways including,

• Providing an external perspective on the current status on healthcare organisations performance and practices.
• Giving insight into healthcare organisational performance beyond accreditation.
• Measuring progress on the journey of excellence. 4. Helping compare with best in class healthcare organisations.

CII believes that Healthcare Organisations which will use the excellence framework for internal improvements and the CII Award for Healthcare Excellence Programme for external validation, will truly be enabled in refining and improving their practices and performance for achieving higher level of excellence. 

CII Healthcare Excellence Star Recognitions

CII Star recognition is launched for healthcare industry as preparatory phase for applying CII Healthcare Excellence Award based on Baldrige Excellence Framework. CII received the applications for BE Star recognitions from Multi-specialty, Super-Specialty, Secondary Care and Diagnostic Centers from Maharashtra, Gujarat, Karnataka and Tamilnadu. To name a few hospitals are Kauvery Hospital, Trichi, Ramaiah Hospital, Bangalore, Bangalore Baptist Hospital, ICARE Noida, Satyakiran Healthcare, Asian Bariatric Hospital, Ahmedabad, Plexus Cardiac, Nagalkar Nursing Home etc. These hospitals were recognized at Quality Summit November 2019 at Taj Bangalore depending on their performance levels.

Training Programme - CII Healthcare Excellence Sensitization Programme based on Baldrige Excellence Framework

CII IQ is organizing Healthcare Excellence Sensitization Programme based on Baldrige Excellence Framework. It is a one day programme and broadly includes the following:

• Context of Healthcare Excellence
• Performance Excellence Framework Purpose
• Business advantage
• Hospital industry : Concerns & Challenges
• Healthcare Key metrics not tracked
• Malcolm Baldrige Framework
• Seven Critical Aspects in Healthcare
• Focus – Core Values and Concepts
• Focus – Process and Results
• Focus – Linkages and Improvement
• National and Global impact

CII Healthcare Excellence Implementation Training based on Baldrige Excellence Framework

CII IQ is organising Healthcare Excellence implementation training Programme based on Baldrige Excellence Framework. It is a two-day programme and broadly includes the following:

• The need for Excellence
• The Excellence framework structure
• Excellence framework criteria requirements and their implementation
  • Leadership
  • Strategy
  • Customers
  • Measurement, Analysis and Knowledge Management
  • Workforce
  • Operations
  • Results – Health Care and Process Results, Customer Results, Workforce Results, Leadership and Governance Results, Financial and Market Results
• Excellence evaluation

International Healthcare Study Mission

CII IQ organized an international healthcare Study Mission to Texas, USA to study the best practices in global healthcare organizations, an impetus to improve benchmarks, during 12 - 15 June 2019.

The delegation visited Premium healthcare organizations, like Hill Country Memorial, Fredericksburg and Memorial Hermann Sugarland,, that have created global benchmarks and successfully adopted contemporary tools and techniques to achieve performance Excellence based on Baldrige Performance Excellence Framework. The delegation also visited The University of Texas MD Anderson Cancer Center and Texas Innovation Center Houston.

The major takeaways of the study Mission were, to learn about the competitive edge in Patient Management and Involvement, Leadership and Knowledge Management, Emerging Technologies, Change Management, Empowerment Practices and Strategy Development and Deployment. Delegation also got the opportunity to learn about Baylor Global initatives and visit DNV GL Healthcare USA. It was a delight to visit Texas Medical Center innovation institute and learn about innovations in the medical practices. After the Knowledge packed deliberations , delegation met Consulate General Dr Anupam Ray, visited the NASA and attended 20th Anniversary Indo-American Chamber of Commerce of Greater Houston Gala.  

Events / Conferences

Past Events: 27th Quality Summit

CII Star recognition is launched for healthcare industry as preparatory phase for applying CII Healthcare Excellence Award based on Baldrige Excellence Framework. CII received the applications for Healthcare Excellence Star recognitions from Multi-specialty, Super-Specialty, Secondary Care and Diagnostic Centers from Maharashtra, Gujrat, Karnataka and Tamilnadu. To name a few hospitals are Kauvery Hospital, Trichi, Ramaiah Hospital, Bangalore, Bangalore Baptist Hospital, ICARE Noida, Satyakiran Healthcare, Asian Bariatric Hospital, Ahmedabad, Plexus Cardiac, Nagalkar Nursing Home etc. These hospitals were recognized at Quality Summit November 2019 at Taj Bangalore depending on their performance levels.

Future Events / Programmes

Healthcare Excellence Assessor Training Programmes: Bangalore 31s January to 2nd February.