qualityjour

CII Institute of Quality

CII-IQ’s Quality Journey

During the last more than 100 years, CII has been playing a proactive role in India's developmental process, by integrating its functioning with the needs of the economy and industry.

With the winds of liberalization, privatization and globalisation sweeping across the world, CII felt the need for supporting the Indian industry to enhance its competitiveness through the Quality route. This led to the birth of the Total Quality Management Division (TQMD), heralding the Quality journey of CII in the mid eighties. Over the years, the TQMD has evolved into its current-day form, the CII-Institute of Quality (CII-IQ).

CII-IQ has pioneered the introduction of new management approaches, systems, methodologies and tools & techniques to support Indian Industry in improving their competitiveness. In the last two decades the portfolio of services offered has grown to cover the following:

	Quality Management System
	Quality Tools & Techniques
	Quality Assurance
	Lean-Six Sigma
	Total Quality Management (TQM)
	General Management
	The Excellence Model & the Award
	Legal Metrology
	Total Productive Maintenance (TPM)
	Measurements

CII-IQ has played an important role in synthesizing the key learning from different approaches and deploying these effectively in Indian industry, for which it has won the appreciation of leading Quality Gurus.

CII-IQ has also taken the lead in promoting innovative “Cluster approach” that combines TQM, TPM and Lean principles and practices and this has been used very effectively to improve the competitiveness of small and medium enterprises.

CII-IQ has customised its services to meet the specific needs of different sectors os the economy viz:

	Manufacturing
	Food
	Education
	Bio & Pharma
	Governance
	Retail
	Healthcare
	Services

CII-IQ has forged alliances with several leading organizations in the world to bring the best practices to India. It started its partnership journey with Japanese Union of Scientists & Engineers (JUSE) and, over the years, this relationship has strengthened and helped several organizations in their TQM journey and also won recognition for them through award of the Deming Prize and the Japan Quality Medal. India has the largest number of Deming Prize winning companies in the world, outside of Japan.

Entering its third decade of service to the industry, the CII-IQ looks forward to playing a significant role in the development of a more vibrant and dynamic Indian Industry and Indian managers who will, in turn, play a dominant role in the global economy.